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Troubleshooting and Support

Introduction

The troubleshooting chapter explains how you should go about resolving issues you may have. The main sources of information available to users are:

  • The manual – most issues can be solved by reading and referring to the manual.
  • The Parallels 2X support site – accessible from the Parallels 2X website. It includes a knowledge base with the most frequently asked questions.
  • Contacting the 2X support department by email at support@2x.com
  • Contacting our support department by telephone. Contact details available on the Parallels 2X Contact Page.

Knowledgebase  

Parallels 2X maintains a knowledge base, which includes answers to most commonly asked problems. If you have a problem, please consult the knowledgebase first. The knowledgebase is continuously updated and contains the-most-up-to-date listings of support questions and patches.

The knowledgebase can be found at http://www.2x.com/support/ 

Request Support via E-mail

If you are unable to resolve your issue after using the knowledgebase and referring to this manual, please contact the 2X support department.

Contact us via e-mail, and attach any references or examples of the issue you are experiencing.  This will enable us to solve your issue quickly and efficiently.

You may be asked to collect some information and you may be asked a number of questions. Please take your time to answer these questions accurately. Without the proper information it will not be possible to diagnose your problem.

We will answer your inquiry within 24 hours or less, depending on your time zone.

Request Support via Phone

You can also contact Parallels 2X by phone for technical support. Please check our support website for the correct numbers to call, depending on where you are located, and for our hours of operation.

About Parallels 2X

2X Software by Parallels is a global leader in virtual application and mobile device management solutions. Thousands of organizations worldwide trust in the reliability and scalability of 2X products. 2X, together with Parallels, offers a range of solutions to make every organization’s shift to cloud computing simple and affordable. The company’s products solve complex engineering and user-experience problems, making it simple and cost-effective for businesses and individual customers to use applications wherever these might be located – locally, in a private data center, or in the cloud.