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Configuring Logging

By default logging is disabled on the Parallels 2X Remote Application Server. You can configure per site logging from the Settings node of a site in the Farm category.

Parallels 2X Remote Application Server Auditing Logging

Introduction

The auditing log contains information about the sessions opened and the total time of each session. Auditing logs can be configured from the Auditing tab in the Settings node of a site.

Configuring Auditing Logs per Site

Define Which Processes are Not Shown in the Audit Log Files

Processes listed under the Process list will not be shown in the audit log file produced when View Audit is clicked. From the Tasks drop down you can add, edit and delete processes from the list or restore back to the default list items.

Enabling Auditing Logs

To enable auditing logging on a site select Enabled from the Auditing drop down menu.

Accessing the Parallels 2X Remote Application Server Audit Logs

To access the auditing log file click the View Audit button from the Auditing tab to launch the 2X Monitor.

Managing Parallels 2X Remote Application Server Audit Log Files

To clear the log files click the Clear Audit File button. You can also configure log files backup by selecting the backup cycle from the Backup Log File drop down menu.

Note: Backup log files are stored in the same directory of the other log files. Backup log files can be viewed from the Backups node in the 2X Monitor application.

Parallels 2X Remote Application Server Logging Per Server

The Parallels 2X Remote Application Server logging is used by the 2X Support Department to troubleshoot an issue therefore it should only be enabled when instructed.

Enabling Logging per Server

To enable logging for a particular server, select the server from the Farm category and select Enable Logging from the Tasks drop down menu.

Viewing Server Logging

To view the log file of a particular server, select the server from the Farm category and select Request Log from the Tasks drop down menu.

Clearing a Server Log File

To clear a server log file, select the server from the Farm category and select Clear Log File from the Tasks drop down menu.

Parallels 2X Remote Application Server Logging Per Site

It is also possible to enable, disable and manage logging globally for all the servers in a site. You can globally manage log files in a site from the Global Logging tab in the Settings node of a site.

Note: When reporting a problem to the 2X Support it is useful to prepare the log file which can be sent with the support request. To prepare the log file follow the below procedure:

  1. Navigate to the Global Logging tab
  2. Clear all Logs
  3. Replicate the problem
  4. Stop all logs
  5. Retrieve the log files
  6. Attach the generated file with the support request

Click the respective button from the Actions section to start, stop or clear all logs on each server. Click the Retrieve All logs to generate a zip file containing all server log files.

Configuring Server Logging