Problem with Universal scanning

Universal Scannning is a feature introduced in 2X ApplicationServer & LoadBalancer and 2X VirtualDesktopServer Version 8 which allows all devices using TWAIN technology to use hardware connected to client devices, including scanners and digital cameras.

Problem with Universal scanning

Postby tei » Wed Aug 18, 2010 6:31 am

2X universal scanning feature can't work well in our system.
Let me explain our test environment and all procedures we have done.

Test environment:
2X Server(8.1.875):
FUJITSU PRIMERGY TD200X
Windows Server 2008 R2 64bit
Xeon CPU 2.53GH×2
RAM: 12GB HD:552GB

2X Client(8.1.875):
Lenovo X60s
Windows 7 Enterprise /Windows XP professional SP3
Intel Duo CPU 1.66GHz×2
Mem 1GB
Disk 50GB

Scanner:
EPSON GT 600

procedures:

1. install a scanner via USB to a client system, the scanner is EPSON
GT 600 with twain driver Epson Scan Rev.3.0n.
2. publish Irfanview 4.26.
3. enable universal scanning feature on servers.
4. add Irfanview from scanning applications tab.
5. on the client, in the 2X client's options dialog box, click the 2X
  universal Scanning tab and select EPSON GT-S600/F650 as a default universal scanner.
6. open Irfanview 4.26, select 2X Universal Scanner 2.0(32-32) as
TWAIN source and then click Acquire/Batch to scan.

After these procedures, we couldn't get the universal scanner work.
We could hear voice from the scanner after clicking Acquire/Batch, but
Irfanview disappeared and kept no response.
We checked task manager, and we could see 2xclientscan.exe in process tab and CPU used is 0.

The OS we used is windows2008R2(Japanese).

Thanks for any help.

Jia Cheng
tei
 
Posts: 2
Joined: Wed Aug 18, 2010 5:52 am

Re: Problem with Universal scanning

Postby davidsaliba » Wed Sep 08, 2010 11:06 am

Hi,

While Irfanview works in may cases, it is not a stable product with terminal servers.
It stops occasionally even using a network scanner.
So the issue might be related to the software also. What were the results with other programs ?

Make sure all the users that shall scan have full rights on the folders used by the scanning application.
We had issues with customers having users scanning with apps that could.

Open a ticket with 2X support if the issues persist, if you have a support agreement I am sure you will get all the help possible.

Hope this helps
Thanks
davidsaliba
 
Posts: 219
Joined: Mon Sep 07, 2009 9:01 am


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