Select Information from the navigation bar.  You can monitor the status of each service, while also monitoring sessions connected to the Virtual Desktop Host, Terminal Servers or Citrix Servers that are enabled in the farm. The status is refreshed every minute.  Click on the 'Refresh' button to manually refresh the content.

To be notified when some counters exceed a certain amount, you will need to enable the notification options. In the Notification tab you’ll be notified if some server parameters exceed what you define as appropriate.

You can choose any of the counters monitored by the 2X Terminal Server Agent and set the appropriate number accordingly. For example, if you want to be notified when a terminal server is handling more than 45 sessions simultaneously or if the terminal server has more than 10 disconnected sessions, simply check the appropriate checkbox and set the right amount.

Set or browse to a computer on the network that you would like 2X ApplicationServer to send a warning message to in the Notify Options>’Send warning message to this computer: field.   Choose a particular computer on your network and/or send a message to any email address of your choice.

To send a message to a computer on the network, select ‘Send warning message to this computer:’ and click on ‘...’ to select any of the available machines on your network.

To send an email to a predefined email address you must first setup the mailbox details.  Check the ‘Send Email to’, box and type the receiver’s email address (for example, support@2x.com) and click on ‘Mailbox Setup...’button.

Type in the sender address you would like to see (for example, support@2x.com)
Enter the SMTP server address to be used. If your SMTP server requires authentication when sending emails through it, make sure you select ‘SMTP Server requires authentication’ and type in the correct username/password to be used.

You can also configure different ports for the SMTP server by append ‘:’ port.  (i.e. mail.company.com:465)

To connect with an SMTP server that requires a secure connection enable ‘Use TLS/SSL’ checkbox.

After you setup the Mailbox details, simply click ‘OK’ and then ‘Send Test Email’. The email address you typed in the main Notification Tab should receive the test email.

To configure the notification interval for each warning message sent to a computer on the network or by mail, type the amount of minutes in the ‘Notification Interval’ field.

On this tab you can enable or disable auditing and set the location of the auditing file. The auditing log is an important and valuable tool as it can give you information about the sessions opened and the total time of each session.

It is recommended to backup the audit file. This is done by enabling the ‘Backup audit file’ checkbox. Backups can be scheduled on a daily, weekly or monthly basis.

Please note that the backup audit file will be located in the same directory of the audit file.

The 2X ApplicationServer Console will automatically check for updates if you have the ‘Check for updates when launching 2X ApplicationServer’ box enabled.

You may also click the ‘Check Now...’ button to check for the latest updates.

In the ‘Modules Information’ field you can find information about the modules used by 2X ApplicationServer.

This field will give you an overview of what files are installed and their current version.  This is the information that will be requested from technical support should you need to contact them.

For further technical support queries or further information about 2X products view contact details on this tab.

Click on the ‘Send Support Request...’ button to contact 2X Support directly from the 2X ApplicationServer console.

Fill in the required details; add an attachment if needed and click ‘Send’.

You should configure your mail settings in order to contact 2X Support from the 2X ApplicationServer console.

You can save your support request information as a Zip file, this way you don’t have to send the email straight away; you can send the Zip file later on from any other machine.